After finding out the warranty period of my laptop has expired, i was given a quote of RM1520.00 to extend 1 year warranty period and get to change my problematic LCD and motherboard for free. I decided to put on hold the extended warranty since the LCD seems working well at this moment. Instead, i purchased the 9-cell battery.
When the courier svc called to notify me of the delivery, he has also mentioned to collect back the old battery which I refused to surrender. I have told him that this is a purchased item and not replacement unit so i do not see why i should surrender my old unit.
I was surprised when i saw 5 cartons delivered to my office. There were 2 batteries, 1 LCD, 1 Motherboard and 1 small cable when i haved placed order for just 1 battery. The DO has a para that states :
The original defective part from yr system must be returned to XXX within 10 business days from the delivery date of the replacement part. If the defective part is not returned to Dell within this period, an invoice will be issued accordingly for the values of the part at XXX current price.
Now with this para, can i assume it is a replacement part delivered to me if i return the original. I am so tempted to accept it if it is FOC but will there be any complications if this XXX claims from me RM1520.00 when they find out. I know my LCD will breakdown at anytime but to pay so much to replace, i would rather buy a new unit.
Haih..Contacted the Sales Person this morning but she was not at work and i have left a msg for her to return my call.
It's Not Me!! I cannot keep it for myself knowing I have not paid for it... and I'm glad i have made the decision to return the goods.
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